Contact Us
This is the page to use if you want to reach the editorial team behind Best Online Casinos Australia — to correct something in a review, ask how a bonus condition actually works, or tell us what happened when you tried to cash out of an online pokies site. Email [email protected] and we read everything that arrives.
One thing to be clear about before you write: we are an independent comparison and research publisher, not a casino operator. We do not hold player accounts, process deposits, verify identities or release withdrawals. If your money is sitting in an account somewhere, the operator's support desk is the first stop, and we explain below how to escalate from there.
How to reach us, and what to include
| Reason for writing | What to send | What happens next |
|---|---|---|
| A factual error in a review | Page title or URL, the sentence you're disputing, and a source if you have one | We recheck against the operator's published terms and correct or date-stamp the page |
| Bonus terms don't match what we published | Screenshot of the offer page or terms, plus the date you saw it | Offer terms change often — we verify and update the entry |
| A withdrawal or verification problem | Site name, dates, what the operator has told you in writing | We can point you to the right complaints route; we cannot recover funds |
| Your own experience with a listed site | Plain description, good or bad, no account numbers or ID documents | Feeds into how we weight and re-rank entries |
| Commercial or partnership enquiries | Who you represent and what you're proposing | Handled separately from editorial; see the disclosure below |
Please don't send passwords, full card numbers, or copies of your passport or driver's licence. We never need them, and nobody legitimate will ask you for them by email.
Where our money comes from
Some of the operators listed on this site pay us a commission when a reader signs up through our links. That is how the site is funded. It does not buy a position in the rankings, and it does not stop us publishing a limitation — every entry on this site has one. If you think a listing reads like an advert rather than an assessment, that is exactly the kind of message worth sending. Our full commercial terms sit in the terms and conditions.
Questions about specific listings we get most often
Readers usually contact us about three or four of the top-ranked pokies sites, so here is the context we'd give you in a reply anyway. Editorial ratings below are our own scores, not customer review averages, and were current at our review date of 25/09/2026.
VegasNow — the headline bonus, and why size isn't the whole story
VegasNow sits at the top of our list (editorial rating 10.0) largely on the breadth of its pokies lobby and the scale of its welcome package: up to A$8,000 plus 500 free spins. The conditions attached matter more than the ceiling. A figure that large is normally spread across several deposits, so reaching the advertised maximum means committing thousands of your own dollars — and free spins are typically locked to nominated games with their own winnings cap.
Limitation: a headline this big is the one most likely to disappoint readers who assume it lands on a first small deposit. Read the tiering and the wagering multiplier before you deposit, and check the expiry window on the spins.
Wincrown — a percentage-heavy match on the same ceiling
Wincrown (9.9) is worth contacting us about if you're comparing it directly with the site above, because the two advertise the same A$8,000 maximum by different routes: 250% up to $8,000 plus 400 free spins. A 250% match means a smaller deposit reaches a larger bonus balance, which suits players who don't want to fund a big account.
Limitation: high match percentages usually come with tighter maximum bet limits while bonus funds are active, and breaching that limit can void the balance. Check the cap per spin before you play.
Casea — a mid-sized package with fewer moving parts
Casea (9.9) offers 250% up to AU$4,500 with 350 free spins. We list it for readers who want a package sized to a realistic bankroll rather than a marketing maximum, and because the AUD figure is stated plainly rather than converted.
Limitation: a lower ceiling than the two above, so high-stakes players will exhaust the match quickly and fall back on standard promotions.
Kinbet — the same shape with a game-specific extra
Kinbet (9.8) runs 250% up to A$4,500, 350 free spins and 1 Bonus Crab. The extra is tied to a particular title, which is fine if you'd play it anyway and worth nothing if you wouldn't.
Limitation: novelty extras are the hardest thing to value in a comparison, and they can distract from the wagering requirement, which is the number that actually decides what a bonus is worth.
Several other listed sites — Tower Casino, CoinPoker, Winnerisland, Betninja, CrazyTower and Golisimo — advertise their headline offers in euros or as membership schemes rather than in AUD. If you write to us about one of those, the first thing we will check with you is whether an AUD account is available to you and what conversion the operator applies, because a euro-denominated bonus does not translate cleanly for an Australian player.
Money questions we can answer by email
We can't see your account, but we can explain how the mechanics generally work in Australia, and this is the bulk of what lands in our inbox:
- Minimum deposits. Usually a modest AUD figure, but qualifying for a welcome bonus often requires more than the site's general minimum. Those two numbers are frequently different.
- Payment methods. Debit and credit cards, bank transfers, PayID, Neosurf vouchers and various e-wallets are the methods Australian readers ask about most. Availability varies by operator and changes without notice — verify on the cashier page rather than trusting any list, including ours. Note that Australian law restricts credit card use for some online gambling transactions, and many banks decline them outright. PayPal is not universally offered.
- Fees. The operator may charge nothing while your bank or the intermediary does, especially on international transfers and currency conversion. Ask where the fee originates.
- Withdrawal timing and limits. Processing time and payout time are separate. Advertised speeds are marketing claims, not results we have measured. Expect weekly or monthly caps, a minimum withdrawal amount, and delays if identity checks are incomplete.
- Bonus cashout caps. Winnings from free spins or no-deposit offers are commonly capped regardless of what you win, and cashback and loyalty rewards may carry their own wagering multiplier and expiry date.
Verification and withdrawal disputes
The most common complaint we receive is a payout held during KYC. Sequence matters, so do it in this order:
- Complete identity verification before your first withdrawal request, not after — ID, proof of address and proof of payment method.
- If the operator requests source-of-funds documents, ask in writing exactly which documents and under which term.
- Give the operator's own complaints procedure a documented attempt, in writing, with dates.
- If it stalls, escalate to the operator's licensing authority or listed dispute body — the licence details should appear in the site footer.
- Send us the outcome. We can't adjudicate, but patterns across readers do change our rankings.
What's in the pokies lobbies, if that's your question
Readers often write asking what a listed site actually offers. In broad terms the categories are: pokies, from low-volatility classic reels to high-volatility video slots and progressive jackpots that pool across a network; table games including blackjack, roulette and baccarat in both RNG and multi-hand formats; and live dealer rooms streamed with real croupiers. Outcomes in the non-live games are produced by random number generators, and published RTP is a long-run average, never a prediction for your session. We don't publish game counts or title lists, because operators change catalogues constantly and any number we quoted would be stale within weeks. Mobile play is browser-based at most sites, with dedicated apps less common.
The other products these operators run
Most of the brands on this page are not pokies-only. The same accounts commonly cover sports betting, esports markets, live in-play wagering, bingo or virtual sports, and in CoinPoker's case a poker room with a membership scheme rather than a conventional deposit match. This matters for two reasons when you write to us: bonus funds are usually ring-fenced to the product they were issued for, and wagering contribution differs sharply by product — pokies typically contribute far more toward a wagering requirement than table games or sports bets. Ask us to check the contribution table if a listing is unclear.
Eligibility, licensing and what applies in Australia
You must be 18 or over to gamble in Australia, and this site is written for adults 21 and over. Online gambling here is governed at federal level by the Interactive Gambling Act, with each state and territory also regulating gambling within its own borders — so what is lawfully available is not uniform across the country, and licensed wagering and lottery products sit in a different category to online casino games. The sites listed on this page accept Australian customers; accepting Australian customers is not the same thing as holding an Australian authorisation, and we do not claim any specific licence for any operator unless the operator publishes it. Check the licensing statement in a site's footer yourself, and check your own state's position.
If gambling has stopped being entertainment, that is a valid reason to contact us too, though we'd rather point you somewhere better equipped. Deposit and loss limits, session reminders, self-exclusion and third-party blocking software are covered on our responsible gambling page, alongside Australian support services. Nothing on this site should be read as a way to make money or fix a financial problem.
How we assess the sites you're writing to us about
Our ratings come from desk research, not play. We read published terms and conditions, check wagering multipliers, maximum bet rules, expiry windows and cashout caps, look at stated payment options and withdrawal limits for AUD accounts, note licensing and ownership where the operator discloses it, and record whether responsible gambling tools are available. We have not deposited, wagered or withdrawn at any listed operator, and we don't present advertised timings as measured ones. Where something can't be verified, we say so rather than filling the gap. More on the people and method behind it is on our about page, and readers outside Australia sometimes want our non-GamStop casino coverage instead.
Before you send your message
A short email with the site name, the date and one clear question gets a faster, more useful reply than a long one. We aim to respond to reader enquiries within a couple of business days, and we date every correction we make so you can see what changed and when. If you'd rather just flag something and stay anonymous, that's fine — send it without your name and we'll still check it.